Our policies at a glance
Understanding our policies is key to a smooth and respectful partnership. Here you'll find clear outlines of our commitment to safety, fairness, and welfare for everyone involved with Good Karma Assistance Dogs CIC.
Privacy policy
Your privacy is important to us. Our Privacy Policy details how we collect, use, and protect your personal information, ensuring transparency and trust. We are committed to safeguarding your data in line with UK regulations. Please review our full policy for comprehensive information.
Complaints policy
We strive for excellence, but if you have a concern, our Complaints Policy outlines the steps to take. We take all feedback seriously and are committed to resolving issues fairly and promptly. Your input helps us improve our services and maintain high standards.
Refund and return policies
Our Refund and Return Policies provide clear guidelines regarding our services and merchandise. We aim for fairness and transparency in all transactions. If you have questions about a payment or purchase, please refer to these policies for details on eligibility and process.
Blocking and harassment policies
Good Karma Assistance Dogs CIC is dedicated to maintaining a safe and respectful environment for everyone. Our Blocking and Harassment Policies outline our stance against any form of abusive behaviour and the actions we take to protect our community members. We promote positive interactions and zero tolerance for harassment.
Safeguarding and welfare policies
The safeguarding of all individuals and the welfare of our assistance dogs are paramount. Our Safeguarding and Welfare Policies detail our commitments and procedures to ensure the safety, well-being, and positive experience of both humans and animals within our programmes and community. We adhere to the highest standards of care and protection.